In the post-COVID built environment, understanding building users at all levels will be critical to asset and investment performance. But how exactly is the “user” changing, and what does that evolution mean for investors?
As employers return to office, amenities will matter. But as a result of the pandemic, the “value” of everything from shared space, outdoor access, eating, and vertical transportation means something radically different. How is the definition of these services and the overall building-user experience changing, and what role to owners, managers, and investors have in meeting these expectations? And what will happen when they can’t?
In this episode of the AFIRE Podcast, Ed Wagoner, CIO, Digital, talks about how proptech, “user experience design,” and building usage has changed throughout the pandemic, and what investors will need to do to overcome the challenges of a rapidly evolving built environment.
Ed Wagoner serves as global chief information officer of JLL’s corporate solutions business and is responsible for all aspects of JLL’s technology for corporate occupiers. He has served on JLL’s diversity and governance council since 1999 and is a board member of JLL’s Women’s Business Network. Ed was also recognized by ChicagoCIO, a professional organization, as a finalist for a CIO of the Year Orbie Award in the super global category. He is a CPA.
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